---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Edit an incident prediction model

# Edit an incident prediction model in Task Intelligence for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Edit either the Similar Incidents or Incident Categorization model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the
model.

## Before you begin

A prediction model must already be created, trained, and deployed. For more information on how to create a model, see [Managing Task Intelligence for ITSM models](https://www.servicenow.com/docs/jScYJjlIxgmtjgaHqx_8ZQ "Use the machine learning capabilities of Task Intelligence for ITSM to predict field level recommendations and similar records on the incidents which appear as actionable recommendations in the side panel.").

Role required: sn_ti_admin.tia_admin or sn_itsm_ml_task.ti_admin

## About this task

You have two options for editing your model: view the current training results or retrain the model. The first time you edit a model, a pop-up appears to ask you which option you would like to take.

Resetting your prediction preferences enables you to change how visible the predictions are for agents. Retraining your model enables you to select new data for training, which changes the prediction capabilities of the
model.

While you can retest your prediction model, it doesn't change the prediction skills. Edit your prediction model to reset your prediction preferences. Edit your prediction models to retrain the models with new data, predict
different fields, or change the prediction preferences.

When you edit a model, select View the current training results to review how the model performs without retraining it. Reviewing results this way doesn't change the model's
predictions. To change what the model predicts, select the retrain option, choose new data or fields, train, and then redeploy the model. For more information on reviewing results, see [Assess the similarity model](https://www.servicenow.com/docs/9lzvPeGllpMTIZ6Z~VrYMA "Assess the results from the model training and view sample results to see the similar records predicted for incidents. Reviewing the results gives you a preview of how your model will perform after being deployed. Based on the sample results, select the prediction preference.").

Changes aren't saved until you redeploy the model. The updated model replaces the previous model.

## Procedure

1. Navigate to AllTask Intelligence for ITSMSetup.
2. From the Models list, select the menu (![Menu icon]()) icon of the model you want to edit, and then select Edit Model.
3. Modify the fields to get the required predictions.
4. Select Launch training.  
   A warning message appears.

5. Select Retrain.  
   The new training results page loads.
6. Select the Compare models results button to show both the previous results and the new results.
7. Select Save \& continue.
8. Set your preferences for displaying the predictions or running them in the background.
9. Select Save \& continue.  
   The Deploy your model screen loads and shows the changes that you made indicated in yellow. If you don't want to deploy the changes, select Discard changes.

10. Review the model and select Redeploy.

## Result

Your updated model is deployed.

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