--- sourceDocument: Brazil IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Badge Reader Integration for Walk-up Experience # Badge Reader Integration for Walk-up Experience {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Badge Reader Integration for Walk-up Experience The Badge Reader Integration application enhances the Walk-up Experience by allowing users to check in to on-site queues simply by scanning their employee badges. This eliminates the need for manual entry of names or emails, streamlining the check-in process and improving user satisfaction at walk-up locations. Show full answer Show less This integration is a pre-built, domain-separated, base-system application that works with badge reader hardware installed at each walk-up queue location. It is designed to work within the existing security perimeter and is not an authentication mechanism. Users receive both an on-screen confirmation and an audio alert upon successful check-in. ## Key Features * **Badge scanning for check-in:** Users scan their employee badges to join the queue quickly. * **Pre-built REST API:** Provides a generic, reusable interface for badge reader integration clients. * **Administrator configuration modules:** * Badge Readers: Define and activate badge reader devices. * Badge Event Handlers: Configure actions triggered when a badge is scanned. * User Badges: Link sysuser records with unique badge numbers and facility codes. * Badge Scan Logs: Monitor badge reader error events for troubleshooting. * User Badge Configuration: Define data sources for user and badge ID mappings. * **Hardware compatibility:** Supports badge reader clients on macOS and Linux platforms. * **Plugin activation:** Requires activation of the Badge Reader Integration plugin (com.snc.badgereader) and the Badge Admin role (snbadge.badgeadmin) for administration. ## Practical Considerations for ServiceNow Customers * The badge reader hardware replaces existing tablets at walk-up queue locations, enabling a faster, more convenient check-in process. * Since the integration is not an authentication system, it should be used within the existing facility security framework. * Administrators can customize the system by defining badge reader devices, specifying badge scan event handlers, and associating badges with users to fit organizational requirements. * Scan logs provide visibility into errors, enabling quick troubleshooting to maintain smooth operations. * Activation of the plugin and appropriate role assignments are necessary to configure and manage the integration effectively. ## Expected Outcomes * Improved user satisfaction through a simplified and faster walk-up check-in experience. * Increased usage of on-site walk-up queues due to reduced friction in the check-in process. * Streamlined queue management that leverages physical badge scanning for efficient user identification. Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials. ## Badge Reader Integration for Walk-up Experience on-site queue locations {#badge-scan-walkup-onsite__section_cw3_tzq_sjb} Badge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure the badge scanning integration for use with Walk-up Experience. By providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful check-in to a walk-up queue. The Badge scanning integration requires activation of the Badge Reader Integration plugin (com.snc.badge_reader). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role (sn_badge.badge_admin). Note: Badge Reader Integration is not an authentication mechanism. ## Walk-up Experience Badge Reader Integration components {#badge-scan-walkup-onsite__section_z1r_rdr_sjb} The badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency. Walk-up Experience implementers install the badge reader hardware on a new computer at each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in. The following are important associated components. {#badge-scan-walkup-onsite__table_jmm_b1y_xjb__entry__2} | Component | Description | |-|-| | Badge number | Employee badge number. | | Facility code | Unique facility or site code encoded into each card that identifies the organization. | | Human Interface Device (HID) | Protocol for interfacing with user interface devices via USB. | | Physical Access Control Services (PACS) | Method used to protect the security of a physical environment by setting authorization and authentication rules. | | Badge reader client | Client for the badge reader. Acceptable platforms include macOS and Linux. | | Badge reader plugin | The Badge Reader Integration plugin (com.snc.badge_reader) is at no additional cost. | [Table 1. Associated components in badge reader] {#badge-scan-walkup-onsite__table_jmm_b1y_xjb} ## Badge Reader Integration modules {#badge-scan-walkup-onsite__section_bcd_phh_yjb} Badge admins can access several application modules. {#badge-scan-walkup-onsite__table_olh_thh_yjb__entry__2} | Module | Description | |-|-| | Downloads | Badge Reader Integration client for download to your system. | | Badge Readers | Configuration module for defining and activating your badge reader devices. | | Badge Event Handlers | Configuration module for defining what action to take when a badge is scanned by a badge reader device. The script entered is the code executed when a badge is scanned. These records are typically delivered as part of the application-specific badge reader integrations. | | User Badges | Configuration module for associating users with user badges. Configuration requires associating a sys_user with a unique badge number and facility code. | | Badge Scan Logs | View-only module to monitor badge reader error events. | | User Badge Configuration | Configuration module for defining the table from where the user ID and badge ID mapping information is retrieved. | [ ] {#badge-scan-walkup-onsite__table_olh_thh_yjb} ## Badge Reader Integration security {#badge-scan-walkup-onsite__section_uvq_mgy_xjb} The Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility. ## Badge Scanner Integration scan logs {#badge-scan-walkup-onsite__section_ds2_d4b_t1c} You can view the Badge Scanner Integration scan logs and fix the errors to connect to the badge reader. For more information, see [View Badge Scanner Integration scan logs](https://www.servicenow.com/docs/T~Pb8kCwULN0izkjcaD7fQ "Monitor scanner-use error activity at a Walk-up Experience onsite location by viewing the scan logs. Each time a badge reader device triggers an error, a scan event is logged in the Badge Scan Logs module."). * **[Activate Badge Reader Integration](https://www.servicenow.com/docs/PZB_2dPp81mEthAFpw3S~w)** You can activate the Badge Reader Integration plugin (com.snc.badge_reader) if you have the Badge sn_badge.badge_admin role. * **[Walk-up Experience Badge Reader Integration setup and configuration](https://www.servicenow.com/docs/eW012fjxW4shOIQ55nfU~Q)** Badge Reader Integration set up and configuration enables your on-site Walk-up Experience users to scan a badge to quickly check into the queue.