Configure appointment type

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Support requesters in-person and virtually and assist them through remote appointment.

    A walk-up location can support in-person visits of a requester or support the requester virtually.

    Extend services to your employees working remotely with the new Walk-up appointment booking type as remote. With the new remote appointment type, you can manage crowding at the location, support work from home and hybrid work model effortlessly. Integrate MS Teams to connect to the agents and the requesters and maintain the conversation context.

    • Administrators: The administrators can set a location as remote, in-person, or both. To configure appointment type for a location, see Create or modify Walk-up Experience locations.
    • Agents: The agents are notified whether the interaction is remote or in-person. They can start a conversation with the requester on Microsoft Teams and bring over the context from Microsoft Teams chat to walk-up interaction.
    • Requesters:The requesters can choose if they want to be served remotely by selecting appointment type as remote while scheduling an appointment. For more details, see Plan your walk-up experience visit with Employee Center. They can still get their issues resolved by visiting the location.