Create or modify Walk-up Experience notifications

Create and use Walk-up Experience notifications to keep requesters informed of queue events that concern them. The system can notify users by email, SMS text message, or push notification to a mobile device.

Before you begin

Role required: sn_walkup.walkup_admin or admin

About this task

Walk-up Experience includes several base-system notifications that you can use or customize to notify walk-up requesters about specific information and interactions, including:

Table 1. Walk-up Experience notifications

Notification	Description
Walk-up Abandoned	Notifies when a walk-up interaction is closed.
Walk-up Threshold Notification	Notifies visitors when they are close to being next in line for support.
Walk-up Assigned	Notifies when an interaction is assigned to a technician.
Walk-up Closed	Notifies when a walk-up location is closed.

Procedure

1. To view Walk-up Experience notifications, navigate to Walk-up Experience > Administration > Notifications.
2. Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a new walk-up email or push notification, click New and refer to Create an email notification or Create a push message .
   For complete information regarding using the System Notification application, refer to Notifications .