Enable Self-Service online check-in for Walk-up Experience

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Show or hide the Walk-up Experience online Walk-up Check-in module under Self-Service in the application navigator. You can enable or disable the module using the basic platform menu or module enablement process.

    Before you begin

    Role required: sn_walkup.walkup_admin or admin

    About this task

    The Walk-up Experience online Walk-up Check-in module is disabled (hidden) by default and does not appear under the Self-Service menu until enabled.

    Procedure

    1. Navigate to All > System Definition > Application Menus.
    2. Click All in the conditions breadcrumbs to display both active and inactive application menus.
      This action removes the default filter condition.
    3. Search by Title for the Self-Service application menu.
      Search yields the itil_self_service and mobile_self_service menu applications. You can enable (show) the Walk-up Check-in module for each menu application.
    4. Click the Self-Service menu application with the Name: itil_self_service.
      The application menu Self-Service record opens and the Modules related list shows the modules that appear in the application navigator.
    5. Search by Title for the Walk-up Check-in module.
    6. Click Walk-up Check-in.
      The Walk-up Check-in module record opens.
    7. In the Visibility tab, click Active to enable the Walk-up Check-in module.
      Active is true for the module. Alternatively, you can enable the module from the Applications Menus Self-Service Modules related list:
      1. Double-click the Active field beside the Walk-up Check-in module name in the Modules related list.
      2. Set Active to true (show) or false (hide).
    8. Click Update.
      When you change application menus or modules, the application navigator automatically refreshes to display the changes.
    9. To enable the Walk-up Check-in module to display under Self-Service on the mobile application, click Walk-up Check-in in the Mobile Modules related list.
    10. Click the Active field to enable the module for mobile devices.
    11. Click Update.