Use platform view to fulfill a Walk-up Experience request from a stockroom

Walk-up Experience agents can access an associated stockroom and fulfill user requests directly from an interaction in platform view.

Before you begin

Role required: sn_walkup.walkup_technician

About this task

When a walk-up queue requester requests a consumable, such as a computer monitor or keyboard, you can quickly fulfill the request by accessing an associated on-site stockroom. Walk-up requester can leave the queue with the requested item in hand.

Procedure

1. Navigate to All > > Technician > My Assigned Walk-ups.
   The Interaction list opens.
2. Click the interaction Number associated with the request.
3. Select Stockroom Consumables in the Related Links section of the interaction.
   The associated Stockroom list opens displaying all available consumables.
4. Select the requested consumable Display name.
5. Select the Consume button.
6. Update the form with the Quantity, Asset, and User information.
7. Select OK.
   The Consumable form indicates that an item has been consumed and attached to the specified user.
8. Retrieve the item from the stockroom and provide it to the requester.
9. Return to the interaction in your My Assigned Walk-ups module to change the State to Closed Complete and click Update to update the interaction.

   Alternatively, you can click Close to complete the interaction.

   If you cannot fulfill the request from the associated stockroom, click the Create Request related link from the interaction form to access the Service Catalog. Refer to Create a request through a catalog to order an item for the requester.