---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Walk-up Experience

# Walk-up Experience {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Walk-up Experience aims to enhance the user experience by providing in-person as well as remote assistance to the users for their IT-related issues.

## Walk-up Experience overview {#walkup-experience-landing-page__section_kfv_1ql_s1c}

Walk-up Experience offers a convenient and efficient way for users to seek immediate assistance and support for their IT-related issues. With designated walk-up centers, users can seek in-person or remote assistance, report
issues, and receive guidance from IT experts. The Walk-up Experience service aims to enhance the overall user experience and by resolving IT-related problems promptly and effectively.

## Get started {#walkup-experience-landing-page__section_lfv_1ql_s1c}

|-|-|
| [ExploreUnderstand Walk-up Experience features and benefits.](https://www.servicenow.com/docs/f6BY93k32XJWqqMUaOlBnQ "Walk-up Experience managers and agents can efficiently manage all aspects of a walk-up location queue and interactions. Agents can view assigned walk-up locations, interactions, and associated stockrooms used for fulfilling the walk-up requests.") | [ConfigurePlan and customize Walk-up Experience to meet your specific needs.](https://www.servicenow.com/docs/RnF1SausuhEmqnpqs1GjrA "Customize your Walk-up Experience portal and configure appointments, notifications, walk-up venue locations, associated stockrooms, customer satisfaction surveys, and hours of operation to meet your required needs.") |
| [PlanPlan your Walk-up Experience visit.](https://www.servicenow.com/docs/oEyWNR~qkQ4FbWR0UMpFUQ "Schedule a single or multiple appointments to visit the walk-up lounge or the support lounge Walk-up Experience Employee Center. You can also get remote help.") | [ManageManage Walk-up Experience queue and interaction.](https://www.servicenow.com/docs/f6BY93k32XJWqqMUaOlBnQ "Walk-up Experience managers and agents can efficiently manage all aspects of a walk-up location queue and interactions. Agents can view assigned walk-up locations, interactions, and associated stockrooms used for fulfilling the walk-up requests.") |
| [MonitorMonitor Walk-up Experience performance.](https://www.servicenow.com/docs/~FcaoUZ_VyQopxVQ0W7cEw "The Walk-up Experience dashboard and reporting module provides basic high-level reporting on incident and request types, record volume, average wait and service times, assignments by agents and location, and more. By viewing the dashboard, managers can quickly understand the walk-up location operations and can report performance data to upper management.") | [Walk-up on Now Mobile®.Explore Walk-up Experience on Now Mobile®.](https://www.servicenow.com/docs/erQcXnLAzSmhluCLXuhPwg "You can create and manage your appointments for a walk-up venue like the Tech Lounge when you use the ServiceNow Walk-up Experience on the Now Mobile app on your own mobile device.") |
| [Reference Get additional information about the Walk-up Experience service.](https://www.servicenow.com/docs/n_nBwk9AiQ6BExYmUw8Egw "Explore comprehensive and additional information about the Walk-up Experience services.") |   |
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## Troubleshoot and get help {#walkup-experience-landing-page__section_rfv_1ql_s1c}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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