Add managers to a KPI assignment group

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Assign one or more managers to each KPI assignment group so that they can gain visibility into the group and monitor the team's performance.

    Before you begin

    Role required: sn_wfo_admin

    About this task

    You can associate a user with a primary assignment group by selecting the group in the user record.

    Procedure

    1. Navigate to All > Workforce Optimization for ITSM > Team Performance > Additional Managers.
    2. Click New.
    3. In the Assignment Group field, select an assignment group.
    4. In the Manager field, select a manager that you want to add to this assignment group.
    5. Click Submit.

    What to do next

    Analyze the performance trends for your teams