Add a system property to set default date range in Workforce Optimization for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.

    Before you begin

    Role required: admin

    About this task

    The Teams application uses the sn_optimize.default_date_range property in the configurable Workforce Optimization for ITSM application to set the default date range in the date range picker to view your team's performance for that time period.

    Procedure

    1. Select All and in the application navigator, enter enter sys_properties.list.
    2. Select New.
    3. Enter the following field values.
      Field Value
      Name sn_optimize.default_date_range
      Type Integer
      Value The preferred number of days based on which the start and end dates are set in the date range picker in the Teams module.
      Read roles sn_team_perf.team_performance_user
      Write roles sn_team_perf.team_performance_admin