---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Analyze skills for your teams

# Analyze skills for your teams in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add skills to groups and view skill assignments for your teams.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: skill_admin

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMManager Workspace.
2. Click the Teams icon.
3. Select a team for which you want to analyze skills.
4. Add a skill for the group.  
   Note:  
   A group is synonymous with a team.
   1. Select the Skills tab.  
      Note:  
      In the right pane, you can analyze the top 5 skills that your team is using at any time. Select a skill to analyze skill data such as the number of users using the skill or tasks that have been assigned that need that skill, the overall skill coverage, and how many experts you currently have with that skill.
   2. Click New.
   3. In the Skill field, select a skill.
   4. In the Skill level field, select a level for the selected skill.
   5. In the Inherited from field, select the skill from which this skill is inherited.
   6. Click Save.
   {#analyze-skill-usage-teams-configurable-wfo-itsm__ol_v1y_sjd_54b}

*[\>]: and then