---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Approve or reject a skill review request

# Approve or reject a skill review request {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review skills when your team updates their skill proficiencies and requests approval.
You can approve or reject each of those skills. The skills that you approve are added to the
agent's profile.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn_wfo_skillreview.manager

## About this task

You will receive a notification when an agent in your assignment group submits a skill review request.

## Procedure

1. Navigate to WorkspacesManager Workspace.
2. Select the Coaching icon (![Coaching icon]()).
3. Select the Assessments tab.
4. Select Skill review requestsPending manager review.
5. Select an agent to approve or reject the skills.  
   In the Comments field, you can add a comment for approving or rejecting the skill.
   * To approve one or more skills, select the skills and select Approve. You can also select Approve All to approve all skills.
   * To reject one or more skills, select the skills and select Reject. You can also select Reject All to reject all skills.
   {#approve-skills-wfo-itsm__ul_nls_f3f_jtb}
6. Select Complete.  
   The skills you've approved gets added to the agent's skill set.

*[\>]: and then