---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Manager Workspace components

# Workforce Optimization
ITSM Manager Workspace components {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Roles {#configurable-itsm-manager-workspace-reference__section_uhz_jxp_dlb}

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| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Manager Workspace User \[sn_wfo_cfg_ws.user\] | Grants read access to the Next Experience UI Builder workspace. | * workspace_user * canvas_user {#configurable-itsm-manager-workspace-reference__ul_hmj_k1l_n4b} |
| Manager Workspace Manager \[sn_wfo_cfg_ws.manager\] | Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules. | * sn_wfo_cfg_ws.user * sn_wfo.user * sn_wfo_skillreview.manager {#configurable-itsm-manager-workspace-reference__ul_jz2_xfc_llb} |
| Manager Workspace Admin \[sn_wfo_cfg_ws.admin\] | Grants administrative rights to create, read, update, and delete (CRUD) all applications and settings in Manager Workspace. | * sn_wfo_cfg_ws.manager * workspace_admin * ui_builder_admin * canvas_admin * sn_wfo.admin {#configurable-itsm-manager-workspace-reference__ul_llf_rxp_dlb} |
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{#configurable-itsm-manager-workspace-reference__table_klf_rxp_dlb}