---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Landing pages

# Workforce Optimization for ITSM landing pages {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track and monitor the performance of your organization using the Workforce Optimization for ITSM landing pages. If you are a coach or a channel manager,
you can access metrics specific to your application using the Channels or the Quality landing
pages respectively.

You can clone an existing landing page and customize it using the
Next Experience
UI Builder. For more information, see [Customize a Workforce Optimization for ITSM
page using Next Experience UI Builder](https://www.servicenow.com/docs/sKBjDao25eoYA3sNINDORg "Clone an existing Workforce Optimization for ITSM page and customize it based on your needs using the Next Experience UI Builder.").
* **[Workforce Optimization for ITSM manager landing page](https://www.servicenow.com/docs/jBnWmvgs4Pn9~slig2FMkg)**   
  Stay on top of the status of incidents your teams are working on at a given time. Monitor training that's overdue and how many assessments are open and require approval. Analyze your teams' work and SLA status for the desired time period.
* **[Workforce Optimization for ITSM Channels landing page](https://www.servicenow.com/docs/IPhqhpK6GwLKejhtxF31nQ)**   
  Manage queues and analyze the status of incidents and chats using the Channels landing page. You can also monitor team performance and work assignments from one location.
* **[Workforce Optimization for ITSM Coaching landing page](https://www.servicenow.com/docs/jc6hR2q~f0nuxhbvY3v2~Q)**   
  Monitor the performance of your agents and measure the quality of how they resolved issues using the Coaching landing page. Analyze patterns in skill usage over time and see which skills are in demand.