---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Skill review request components

# Skill review request components in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workforce Optimization for ITSM installs roles and enables notifications when you install the application.
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Roles {#configurable-wfo-itsm-skill-review-request-reference__section_zq1_pzg_jvb}

{#configurable-wfo-itsm-skill-review-request-reference__table_q14_lwc_llb__entry__2}

| Role title \[name\] | Description |
|-|-|
| Skill review manager \[sn_wfo_skillreview.manager\] | Grants administrative rights to create, read, update, and delete (CRUD) skill review request records. |
| Skill review user \[sn_wfo_skillreview.user\] | Grants administrative rights to create, read, or update skill review request records. |
[ ]

{#configurable-wfo-itsm-skill-review-request-reference__table_q14_lwc_llb}

## Notifications {#configurable-wfo-itsm-skill-review-request-reference__section_xxd_qzg_jvb}

Navigate to AllSystem NotificationsProviderNotifications to access the notifications below that are provided by default. For more
information on adding notifications, see [Provider notification](https://www.servicenow.com/docs/access?context=notification-provider&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US)  
{#configurable-wfo-itsm-skill-review-request-reference__table_nhy_chs_35b__entry__2}

| Notification name | Value |
|-|-|
| Skill Request Pending Manager Review | When enabled, the manager receives a notification when their agent submits a skill review request to their manager for review. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_iyn_cp3_plb} |
| Skill Request Reviewed | When enabled, the agent receives a notification when their manager submits a skill request that has been reviewed. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_nt1_1js_35b} |
| Skill Request Cancel | When enabled, if the agent or manager cancels the skill review request then the skill review request assignee will receive a notification. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_j22_1js_35b} |
| Skill Request Pending User Review | When enabled, the agent receives a notification that their manager has submitted a skill request for the agent to review. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_zxg_1js_35b} |
[ ]

{#configurable-wfo-itsm-skill-review-request-reference__table_nhy_chs_35b}

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