---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Exclude access for specific groups

# Exclude access for specific groups in Workforce Optimization for ITSM manager workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can remove access to assignment group data and display only the assignment groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMManager Workspace ConfigurationGroup Exclusions.
2. On the Groups not included in WFO form, select New.
3. In the Name field, enter a meaningful name for one or more groups you want to exclude from displaying in the Workforce Optimization for ITSM manager workspace.
4. Set the filter conditions to exclude the groups.  
   For example, if you define a condition as \[Name\]
   \[does not contain\]\[Support\], then the Workforce Optimization for ITSM manager workspace doesn't display any groups that contain Support in the group name.
   For information on configuring condition builders, see [Condition builder](https://www.servicenow.com/docs/access?context=c_ConditionBuilder&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
5. Select Submit.

*[\>]: and then