Exclude access for specific groups in Workforce Optimization for ITSM manager workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can remove access to assignment group data and display only the assignment groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Workforce Optimization for ITSM > Manager Workspace Configuration > Group Exclusions.
    2. On the Groups not included in WFO form, select New.
    3. In the Name field, enter a meaningful name for one or more groups you want to exclude from displaying in the Workforce Optimization for ITSM manager workspace.
    4. Set the filter conditions to exclude the groups.

      For example, if you define a condition as [Name] [does not contain][Support], then the Workforce Optimization for ITSM manager workspace doesn't display any groups that contain Support in the group name.

      For information on configuring condition builders, see Condition builder.
    5. Select Submit.