Copy a KPI group

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Copy an existing KPI group. In the copied KPI group, everything, including the KPI threshold, gets copied except the assignment group mapping. You can modify the copied KPI group according to your requirement.

    Before you begin

    Role required: sn_team_perf.team_performance_admin

    Procedure

    1. Navigate to All > Workforce Optimization for ITSM > Team Performance > KPI Groups.
    2. Open any KPI group that you want to copy.
    3. Select Copy.

      The copied KPI group opens. The copied KPI group name is the same as the one that you copied with Copy of in the front of the name.

      You can change the name, description, and order according to your requirements. You can also change the supporting KPIs.