Customize a Work Scheduler card using the Next Experience UI Builder

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customize the Work Scheduler card components, such as adding an extra field, or changing the color or order of a field, to display them in the Work scheduler queue.

    Before you begin

    Role required: workspace_admin, or ui_builder_admin​

    About this task

    You can duplicate an existing work item variant such as an Incident, Problem, Change Request and customize it based on your needs.

    Procedure

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. In the My experiences list, select Manager Workspace.
    3. Select the Pages icon.
    4. In the Page menu, select Work scheduler.
    5. In the left pane, go to the Content section and navigate to Body (Flex) > Work queue (Flex) > Sidebar.
    6. In the right pane, select the icon (Edit card icon) in the Work item cards default sub-page.
    7. In the left pane, select Body (Flex) > Viewport1.
    8. In the right pane, select the icon (Edit card icon) next to a card, for example, Incident default, that you want to configure.
    9. To duplicate the selected variant, in the left pane, in the Variants section, hover over the variant you want to duplicate, select the (Menu variant icon) icon and select Duplicate.
    10. Hover over the variant you have duplicated, select the (Menu variant icon) icon and select Edit conditions.
    11. In the Order field, set the order to be the lowest value so that this variant will display in manager workspace.
      Tip:
      You can only display one variant for a work item type.
    12. Click Save.
    13. Customize the variant you've created using any of the tasks or steps listed in Create a Work scheduler card using the Next Experience UI Builder.

    Example

    If you'd like to configure this in the Work Scheduler card Refer to
    Add fields Create page scripts for Work scheduler and refer to the Create the Transform workItem to cardProps page script steps.
    Add an avatar Configure an avatar component for Work scheduler