Using extension points to include access for specific groups in Workforce Optimization for ITSM manager workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.

    To see a list of extension points that you can use for Workforce Optimization for ITSM, navigate to System Extension Points > Scripted Extension Points. In the Extension Points list, open the sn_wfo_common.ApplicableGroupsDefinitionManager extension point.

    Use scripted extension points to integrate customizations without altering the core components in the application code. When customizing a base application, you implement the scripted extension points by creating the custom script includes and registering them against the scripted extension points.
    Table 1. Extension points to include access for specific groups
    Extension point name Description
    sn_wfo_common.ApplicableGroupsDefinitionManager Implement this extension point to customize the logic to include access for managers to see assignment groups other than the default groups that they manage in the Workforce Optimization for ITSM manager workspace.