Use extension points for skill prediction

Use scripted extension points to customize skill prediction for tasks.

Before you begin

The Skill Recommendation extension point is included with the Skill Recommendation (com.snc.sre) plugin.

Role required: admin

About this task

You can create multiple implementations for each extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed.

Procedure

1. Navigate to All > System Extension Points > Client Extension Points.
2. From the Extension Points list, select Skill Recommendation (sn_sre.SkillPredictionAPI).
3. Do one of the following:
   • To create a new skill recommendation implementation, click Create Implementation.
   • To modify an existing implementation, from the Implementations related list, select a class.
4. Modify the script as required.
5. Click Update.