---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a skill review for teams or groups

# Initiate a skill review for teams or groups {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Start a skill review process for your groups or specific team members so that they
can review and update their existing skills or to add new skills. Provide a due date for
them to complete the skill review.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn_wfo_skillreview.manager

## Procedure

1. Navigate to WorkspacesManager Workspace.
2. Select the Coaching icon (![Coaching icon]()).
3. Select the Skills tab.
4. Select Generate skill request.  
   You can save the generated skill request in Draft state and work on it at a later time.
5. Fill in the fields on the Initiate skill review form:  
   {#generate-skill-review-wfo-itsm__table_igy_clf_2tb__entry__2}

   | Field | Description |
   |-|-|
   | Title | Name for the skill review. |
   | Due Date | Date by which the team member or group must complete the skill review. |
   | Assignment | * To my groups: sends the skill review to the team members is all of your groups. * Specific groups or team members:sends the skill review to the specified groups or team members. {#generate-skill-review-wfo-itsm__ul_avn_llf_2tb} |
   | Skills to review | * Team member's existing skills: request for team members to review their existing skill levels and update them. * Additional skills: request team members to add new skills. {#generate-skill-review-wfo-itsm__ul_rks_vlf_2tb} |
   [ ]

   {#generate-skill-review-wfo-itsm__table_igy_clf_2tb}
6. Select Submit.  
   Note:  
   You can cancel a skill review request that you have submitted for review.  
   The agent will receive a notification to review the request.

*[\>]: and then