External Content Integration Sources

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of External Content Integration Sources

    ServiceNow’s Coaching with Learning module integrates seamlessly with third-party learning management systems (LMS) including Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University. Integration source records for these applications are automatically created within the Enterprise Service Management Integrations Framework, enabling streamlined data synchronization and management of learning content and user activities.

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    Key Features

    • Predefined Integration Source Records: Each LMS has a dedicated integration source record containing predefined properties and integration services tailored to its system.
    • Configurable Data Pull Parameters: Common properties include pagesize for API call limits, fullpull to specify whether to retrieve all data or only updates, and pulloffsethours to define the time window for incremental data pulls based on the last successful synchronization.
    • Integration Services: Each LMS integration supports services to pull learning courses, user activities, and synchronize user data. For example:
      • Cornerstone OnDemand: Services include course assignment, user mapping (default by email but customizable), course pulls, and user activity pulls.
      • Pluralsight: Supports pulling courses and tracking course progress.
      • Udemy: Pulls courses and user activity details.
      • ServiceNow University: Pulls courses and user activity, with fullpull controlling full vs. incremental data retrieval.

    Practical Benefits for ServiceNow Customers

    • Automates the synchronization of learning content and user progress between ServiceNow and external LMS platforms, reducing manual effort and errors.
    • Allows flexible data retrieval strategies (full or incremental pulls) to optimize performance and ensure data freshness.
    • Enables customization of user mapping logic for Cornerstone OnDemand to align with organizational identity management requirements.
    • Provides deep linking and offset timing configurations to control how and when data is pulled, enhancing integration efficiency and relevance.

    What to Expect

    Upon integration setup, ServiceNow customers can expect predefined source records and services to be available immediately for the supported LMS platforms. These facilitate continuous synchronization of users, courses, and learning activities, empowering organizations to maintain a unified and current learning environment within ServiceNow.

    When you integrate Coaching with Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, Udemy, and ServiceNow University applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

    Table 1. Integration source record for Cornerstone Ondemand
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
    Properties Set of properties that are predefined for Cornerstone OnDemand application.
    • page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application.
    • full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance.

      When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

    • url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
    • pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Services interact with Cornerstone Ondemand application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application.
    • Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.
      Note:
      If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script.
    • Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow.
    • User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.
    Table 2. Integration source record for Pluralsight
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
    Properties Set of properties that are predefined for the Pluralsight system.
    • page_size: Number of records that are pulled through an API call from Pluralsight.
    • full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Plural sight application to pull learning courses into ServiceNow.
    • Courses: Pulls learning courses from Pluralsight into ServiceNow.
    • Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.
    Table 3. Integration source record for Udemy
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Udemy
    Properties Set of properties that are predefined for the Udemy system.
    • page_size: Number of records that are pulled through an API call from Udemy into ServiceNow.
    • full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Udemy application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from Udemy into ServiceNow platform.
    • Pull user activity: Pulls details of user activity on learning courses from Udemy into the ServiceNow platform.
    Table 4. Integration source record for ServiceNow University
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: ServiceNow University
    Properties The full_pull property is predefined for the ServiceNow University system.
    • When set to True, all the learning courses are pulled from ServiceNow University into the ServiceNow platform.
    • When set to False, updated learning courses and learning course progress are pulled from ServiceNow University into the ServiceNow platform.
    Integration Services Integration services interact with ServiceNow University application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from ServiceNow University into the ServiceNow platform.
    • Pull user activity: Pulls details of user activity on learning courses from ServiceNow University into the ServiceNow platform.