Setting up Demand Forecast in Workforce Optimization for ITSM

Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.

The image shows the end-to-end flow of setting up Demand Forecast.

• Configure Demand Forecast
  Define the data that you want to collect for incidents, interactions, or any table to forecast the number of agents that you require for your staffing needs.
• Modify forecast parameters to visualize forecast data
  Configure and tweak forecast parameters to see how the forecast behaves when you vary the period length, periods to forecast, or algorithm. You can view the modified forecast on the time-series visualization.
• Create a manual adjustment for a forecast
  Adjust forecasts manually to fine-tune them for greater accuracy. Create the adjustment for a specified time period and analyze how it impacts your forecast.
• Demand Forecast components in Workforce Optimization for ITSM
  Workforce Optimization for ITSM installs roles to administer ITSM Manager Workspace Demand Forecast, properties to configure default behavior, scheduled jobs to collect data for the configurations, tables to store data, forecast configurations to collect data for incidents and interactions and a retention policy to store metric data.