---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up

# Setting up Work scheduler in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize an existing work scheduler card based on your need. You can also create a work
configuration and work scheduler card from scratch and associate them so that managers can view
the cards in their work queue.  
Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.
* **[Customize a Work Scheduler card using the Next Experience UI Builder](https://www.servicenow.com/docs/PSxpodFJIvuWG3WCCeysSw)**   
  Customize the Work Scheduler card components, such as adding an extra field, or changing the color or order of a field, to display them in the Work scheduler queue.
* **[Set up a work configuration](https://www.servicenow.com/docs/iTKVaZEW8R8CBjftTBg2GA)**   
  Create a work configuration for a work item. Add filters that display key information that the manager wants to analyze. This work configuration will determine how the work items display on the Work scheduler calendar in manager workspace.
* **[Create a Work scheduler card using the Next Experience UI Builder](https://www.servicenow.com/docs/kQUrtv4ILLJQmoYOR1LJ2A)**   
  Create a work scheduler card and add the components that you want to display based on your needs in the Work Scheduler application in manager workspace.
* **[Create extension points for Work scheduler](https://www.servicenow.com/docs/a0Kd~cIcVyjQghvfFuXK2g)**   
  Create extension points to customize your implementation in Work scheduler. For example, if you want your team members to work on an on-site task, you can configure the location of your team members to the work items assigned to them so that they can get to the tasks quickly.