---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add or remove access to assignment groups in manager workspace

# Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.  
As a manager, by default, you can see all groups that you directly or additionally manage. You can add access to additional groups or remove access to any of the groups displayed by default.

* To add access to more groups, use an extension point.
* To remove access, use filter conditions to exclude groups for which you don't need visibility.
{#specify-access-assignment-group-wfo-itsm__ul_d43_rnw_z1c}
* **[Using extension points to include access for specific groups in Workforce Optimization for ITSM manager workspace](https://www.servicenow.com/docs/~mFGVgvirPlu_v9ZPPcwCw)**   
  Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.
* **[Exclude access for specific groups in Workforce Optimization for ITSM manager workspace](https://www.servicenow.com/docs/sNOGvp~BX1UnuXujjWwfaw)**   
  You can remove access to assignment group data and display only the assignment groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.
* **[Verify the display of the right groups in Workforce Optimization for ITSM](https://www.servicenow.com/docs/3pOzhASNNN3CjhXuhxwrow)**   
  Verify that the logged in user can access the correct assignment groups data.