---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Surveys

# Surveys in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assess the quality of your teams' completed tasks. Use surveys to get feedback on from
your team.  
Important:  
Starting with the Brazil release, User Surveys in Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
Note:  
For detailed information on how to create a survey and associate with a coaching opportunity, see [Create a survey and associate with a Coaching opportunity](https://www.servicenow.com/docs/M6MGpiVnYoIjGVi1t6N3Sg "Create a survey for coaches or trainees to assess the training quality. Add a question bank to the survey. Associate the survey with a coaching opportunity to provide feedback when the coach completes the coaching assessment.").
* **[Assess the quality of your agent's completed tasks](https://www.servicenow.com/docs/uAL9a1OQIIAbTtx8ixXJjw)**   
  Assess the ability of your agents to resolve incidents or the quality of their completed tasks.
* **[Create a survey in Workforce Optimization for ITSM](https://www.servicenow.com/docs/dpUVNwmTT~kw9NReMCOpfQ)**   
  Create surveys and publish them. You can assign published surveys to an agent or a group. You can also share the survey with other teams by adding managers of those teams as the owners of the survey.
* **[Assign a survey to agents or groups](https://www.servicenow.com/docs/QpGah7nJO1u39HyJnuCA3A)**   
  Assign a published survey to agents or groups so that they can take the survey.