---
sourceDocument: Brazil IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create user criteria

# Create user criteria for event types in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.

## Before you begin

Important:  
Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

## Procedure

1. Navigate to AllService CatalogCatalog DefinitionsUser Criteria.
2. Select New.
3. On the form, fill in the fields.  
   {#user-criteria-event-types-wfo-itsm__table_ogr_trr_yxb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the user criteria |
   | Users | Users who can access event types. |
   | Groups | Groups who can access event types. |
   | Roles | Roles who can access event types when you apply the user criteria. |
   | Advanced | Option to create a script for the user criteria. |
   | Active | Enabling the check box makes the user criteria available. |
   | Companies | Companies who can access event types. |
   | Location | Locations that can access event types. |
   | Departments | Departments that can access event types. |
   | Match All | Option to make every condition that is set required when the user criteria are applied. |
   [ ]

   {#user-criteria-event-types-wfo-itsm__table_ogr_trr_yxb}
4. Select Submit.
**Related topics**   

* [Create a user criteria record for Service Portal](https://www.servicenow.com/docs/access?context=create-user-criteria-record&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)

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