Verify the display of the right groups in Workforce Optimization for ITSM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Verify that the logged in user can access the correct assignment groups data.

    Before you begin

    Role required: sn_wfo_cfg_ws.manager

    Procedure

    1. Impersonate the manager for which you want to verify access.
    2. Select All and in the filter navigator, enter sys_user_grmember.list.
    3. Select the filter icon and set the condition as [Group] [is(dynamic)][MYWFOGroups].

      The output displays all assignment groups that have access to the manager workspace. This output is based on the configurations in the Group Exclusions filter and the implementations using the extension points.

      If the assignment groups listed are missing any groups that the logged-in user must have access to, verify that the Group Exclusions filter, and the extension points are configured correctly.