Activate Proactive Customer Service Operations with Event Management

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Activate the Proactive Customer Service Operations with Event Management plugin to use Proactive Customer Service Operations with Event Management.

    始める前に

    Role required: admin

    このタスクについて

    Proactive Customer Service Operations with Event Management is only available for customers who are licensed for the Customer Service Management application.

    To activate Proactive Customer Service Operations with Event Management, activate the Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom). This plugin is not active by default.

    注:
    This is a ServiceNow Store plugin. You must install this plugin separately from the ServiceNow Store.

    Activating this plugin also activates the Proactive Customer Service Operations (com.snc.proactive_cs_ops) and Event Management (com.glideapp.itom.snac) plugins.

    手順

    1. Navigate to All > System Definition > Plugins.
    2. Search for the plugin com.snc.proactive_cs_itom.
    3. Click Activate.