Computer Telephone demo integration with tasks

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform.

    A workflow can be implemented to operate on the Incident table.
    注:
    The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin.

    Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.