Configure case synchronization

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Configure the major issue management system properties to enable synchronization between major cases and associated child cases.

    始める前に

    Role required: admin

    手順

    1. Navigate to All > Customer Service > Administration > Properties.
    2. Enable the Synchronize fields from parent to child case property.
    3. In the Comma separated list of fields that synchronize from parent to child cases property, add a comma-separated list of fields that synchronize from the major case to each of the associated child cases.
    4. オプション: Set the Processes SLA asynchronously during parent to child case creation and synchronization property to false to process the SLA synchronously.
      This property is enabled by default.
    5. Click Save.