Create a major case

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Users with the customer service manager role can create a major case.

    始める前に

    Role required: sn_customerservice_manager

    手順

    1. Navigate to All > Major Issue Management > Create Major Case.
    2. Fill in the fields on the Case form.
    3. In the Major Case Information form section, fill in the Business impact and Probable case fields.
    4. Click Submit.

    次のタスク

    You can view all cases by navigating to Customer Service > Cases > Proactive.