Create a matching rule for anonymous chat

Create one matching rule for each agent queue.

始める前に

Role required: admin

このタスクについて

A chat request is tied to a chat queue based on the selected issue type.

手順

1. Navigate to All > Routing and Assignment > Matching Rules.
2. Click New.
3. Enter a Name for the matching rule.
4. In the Table field, select Customer Interaction.
5. In the Conditions field, use the condition builder to create the following conditions.

   表 : 1. Create conditions with condition builder

   Field	Operator	Value
   Channel	is	Chat
   Category	is	Select one of the categories created for anonymous users to define an issue on the record producer: Product Issue Billing Issue Order Issue

6. Click Submit.