Add an agent to the chat support assignment group

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Agents must be added to the chat support assignment group before they can receive chat requests. This assignment group is used by the Customer Service Management chat communication channel to route chat requests.

    始める前に

    Role required: sn_customerservice_manager or admin

    手順

    1. Navigate to All > User Administration > Groups.
    2. Select Customer Service Support.
    3. In the Group Members related list, click Edit.
    4. Select the agents that you want to receive chat requests, and move them to the Customer Service Support group members list.
    5. Click Save.