View workplace service usage analytics with Usage Insights

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • The ServiceNow® Usage Insights provides you with qualitative analytics on how the services provided by the Workplace Service Delivery applications are used by the workplace managers, employees, and other workplace users.

    User analytics

    The Usage Insights application provides you with data as to how an employee uses the various services and other actions that you provide them in the Workplace Service Portal. You can understand how an employee experiences and uses those services, such as their behavior and their journey around the portal. You can get an insight about the performance of the application by viewing a real-time analysis through data visualization.

    You can log the events and get the analysis by enabling the analytics-related setting either on the Workplace Service Portal level, on the workplace service level, and anywhere throughout Workplace Core.

    For more information about Usage Insights, refer to Usage Insights.

    System properties

    ServiceNow®, by default, provides a set of properties with Usage Insights that are common to all application using which you can specify how you want to enable analytics. As an admin, you can enable or disable the analytics for specific portals, specific users, or at the instance level. For detailed information about the system properties related to Usage Insights, refer to Usage Insights related properties.

    Settings

    The Usage Insights application enables you to specify the analytics settings on the portal level. Navigate to All > Service Portal > Portals > Workplace Services and select Create Analytics Settings to enable user analytics.