Working with ServiceNow Spotlight feature

Use the ServiceNow Spotlight feature to auto-calculate automation request scores. Scores define the execution priority of the automation request. The higher the score, the higher the priority of the automation request.

ServiceNow Spotlight calculates scores when an automation request is created or updated. It's calculated only when the automation request is in the New or Deferred state.

If there’s any special need to have a different score than the auto-computed score, you can manually update the Score field. When you do that:

• The flag Score manually altered is turned on.
• The Spotlight score is computed and calculated in the Score auto calculated field.

You can switch over to using computed score by emptying the Score field or setting it to 0. After you save the request record, the system will populate the Spotlight score (if any) in the Score field.

• Configuration Settings for ServiceNow Spotlight
  To use the ServiceNow Spotlight feature, set the configuration settings.
• Default criteria
  ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
• Set up ServiceNow Spotlight
  Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.