Miro Spoke

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Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

Miro spoke v3.3.1 is the latest version.

Supported version

This spoke was built for Miro Enterprise version v2 and Miro SCIM version v1, but may be compatible with later versions.

Spoke requirements

Miro Company Admin account
SSO/SAML enabled on your Miro account

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)

注:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke actions

The Miro spoke provides actions to automate Miro tasks when events occurs in your ServiceNow instance. Available actions include:

注:

To prevent unauthorised access, make sure that the required scope in Miro has the least privileges for the spoke actions.


Category	Action	Description	Miro required scopes
Board Item Management	Add Card Item to Board	Adds a card item to a board in Miro.	boards:write
	Add Shape Item to Board	Adds a shape item to a board in Miro.	boards:write
	Add Sticky Note Item to Board	Adds a sticky note item to a board in Miro.	boards:write
	Add Text Item to Board	Adds a text item to a board in Miro.	boards:write
Board Management	Create Board	Creates a board in Miro.	boards:write
	Delete Board	Deletes the specified board in Miro.	boards:write
	Look up Board	Retrieves information about the specified board from Miro.	boards:read
	Look up Boards Stream	Retrieves information about all the boards in Miro.	boards:read
	Update Board	Updates the specified board in Miro.	boards:write
Team Management	Add User to Team	Adds a Miro user to the team.	organizations:teams:write
	Create Team	Creates a new team in Miro.	organizations:teams:write
	Delete Team	Deletes a team from the organization.	organizations:teams:write
	Look up Team	Retrieves information about the specified team from Miro.	organizations:teams:read
	Look up Teams Stream	Retrieves the list of teams in the organization.	organizations:teams:read
	Remove User from Team	Removes a Miro user from the team.	organizations:teams:write
	Update Team	Updates the specified team in Miro.	organizations:teams:write
User Management	Activate User	Activates the specified user in Miro account.	Not applicable. This is a Miro SCIM action.
	Create User	Creates a user in Miro account.	Not applicable. This is a Miro SCIM action.
	Deactivate User	Deactivates a Miro user account.	Not applicable. This is a Miro SCIM action.
	Delete User	Deletes a user from a Miro account.	Not applicable. This is a Miro SCIM action.
	Look up Authenticated User	Retrieves information about the authenticated user account.	None.
	Look up Organization Members Stream	Retrieves the details of all the members in an organization.	organizations:read
	Look up User	Retrieves information of the specified user.	Not applicable. This is a Miro SCIM action.
	Look up Users Stream	Retrieves the list of users in an organization.	Not applicable. This is a Miro SCIM action.
	Update User	Updates the specified user in Miro.	Not applicable. This is a Miro SCIM action.

Available AI agents

Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.
You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.
You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
See Now Assist AI agents for information about AI agents.

Available AI agents include:


AI agent	Description
Miro board item management AI agent	Manages board items tasks (that is, add a sticky note item to a board, add a shape item to a board, add a card item to a board, add a text item to a board) in Miro.
Miro team management AI agent	Manages team management tasks (that is, update a team, remove a user from a team, delete a team, add a user to a team, look up a team, create a team) in Miro.
Miro user management AI agent	Manages user management tasks (that is, look up an authenticated user, delete a user, create a user, activate a user, deactivate a user, update a user, look up a user) in Miro.
Miro board management AI agent	Manages board management tasks (that is, create a board, update a board, look up a board, delete a board) in Miro.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

注:

Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

Spoke flows

The Miro spoke provides sample flows to demonstrate automating the Miro tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:


Flow	Description
Add User to Miro Team	Looks up a user and the related team in Miro based on the group member and group in your ServiceNow instance and then add the user to the Miro team.
Remove Deactivated User from Miro Teams	Looks up a user in Miro teams, group members in your ServiceNow instance and then removes the user from each team in Miro.

Spoke module

The Miro spoke adds a Miro Spoke module to your ServiceNow instance. The Miro Spoke module syncronizes and stores information about Miro Teams and Miro Users. The Miro spoke contains the following tables:

Miro Teams (sn_miro_spoke_teams)
Miro Users (sn_miro_spoke_users)


Module	Description
Miro Teams	Lists all the teams in Miro.
Miro Users	Lists all the users in Miro.

Integration Hub imports

The Miro spoke adds the following Integration Hub imports to your ServiceNow instance. The Integration Hub imports help you import data from Miro account to your ServiceNow instance in an automated way. For more information about Integration Hub imports, seeIntegration Hub - Import.


Import	Description
Create or Update Miro Teams Records	Imports teams details from Miro account into the Miro Teams table.
Create or Update Miro Users Records	Import users details from Miro account into Miro Users table.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up the Miro spoke.