Work item reorder errors in EAP Backlog

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Review the scenarios when the reordering of work items can fail in the Backlog of Enterprise Agile Planning workspace.

    While reordering work items in different sections of the EAP Backlog, the reorder can fail due to an error in the ranking configuration. Following are the scenarios where reordering of work items can fail:

    Scenario 1: Global ranking plugin is not active

    Check if the Global Ranking Application plugin (com.snc.sdlc.ranking) is active in your ServiceNow instance. If not, contact your admin to activate it.

    Scenario 2: Work item doesn't have a rank configuration

    Check if all the work items that you are reordering have a rank configuration. If not, contact your admin to update rank configuration for these work item types.

    Scenario 3: Target row doesn't have a global rank

    Check if the work item before or after your target position to reorder has a global rank. If not, contact your system admin to generate a global rank for them.