Script includes and customization

Many Script Includes are provided by default with the ITSM products. You can call existing script includes from a script or create your own script includes.

You can find script includes by navigating to Self Service > System Definition or Self Service > System UI. To get the latest features and problem fixes without breaking the existing functionality during an upgrade, remember the following points:

To modify or customize an existing script include:

• Do not use the script includes that are suffixed by SNC. Those script includes are read-only and must not be customized. For example, the following script include must not be customized.

  var ChangeProcessSNC = Class.create();
  ChangeProcessSNC.prototype = {
      // SNC functions
      type: "

• Do not override methods that start with an underscore. Those methods indicate that the functions are private.

You can override the functions of the non-SNC script includes that extend the SNC scripts. For example, the following script include can be overridden.

var ChangeProcess = Class.create(); 
ChangeProcess.prototype = Object.extendsObject(ChangeProcessSNC, 
{  // Customer overridden functions  type: "ChangeProcess" });