Known error article form

Description of the field values for the legacy problem form.

表 : 1. Known Error article form

Field	Description
Number	Read-only field. Unique number to identify the known error article.
Knowledge base	Knowledge base (defaults to Known Error) in which the article is stored for future reference. The article is saved in the Known Error article [kb_template_known_error_article] table.
Category	Read-only field. The value of this field is reference from the Category field of the Problem.
Valid to	Date after which the known error article is deleted from the database. After this date, the article does not appear in the search result.
Version	Read-only field. Managed by the Knowledge Management process when changes are made to a published article.
Workflow	Read-only field.
Source Task	Read-only field. The Problem record on which you are creating the article.
Attachment link	Select the check box so that the article appears as an attachment in the Problem record. If you do not select the check box, the content of the article appears in the work note of the Problem.
Display attachments	Select the check box so that all attachments to the article appear when you view the article. The field is relevant only when the Attachment link field is not selected.
Short description	Brief description of the Known Error.
Description	Detailed explanation of the Known Error.
Workaround	Method that you have used to overcome the Problem. It can be a way of dealing with a problem or making something work despite the problem not being resolved.
Cause	Information on what had caused the problem.