Legacy: Problem Management dashboard

リリースバージョン: Australia

更新日 2026年03月12日

所要時間：3分

Use this dashboard to gain a high-level view across the problem management process, from opening to closing.

重要:

Starting in Xanadu release, the Problem management dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.

End user and roles


End user and goal	Required role
Problem manager	pa_viewer needed to view the Basic Indicators list

Number of open problems: Problems on the Problem [problem] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.
Number of new problems: Problems on the Problem [problem] table created today. This indicator is used in several other indicators on the dashboard.
Number of closed problems: Problems on the Problem [problem] table closed today. This indicator is used in several other indicators on the dashboard.
Problem backlog growth: The score for this indicator is calculated according to the formula [[Number of new problems]] - [[Number of closed problems]].
Average age of open problems: The score for this indicator is calculated according to the formula [[Summed age of open problems]] / [[Number of open problems]] / 24
% of new critical problems: The score for this indicator is calculated according to the formula ( [[Number of new problems > Priority = 1 - Critical]] / [[Number of new problems]] ) * 100
Average close time of problems: The score for this indicator is calculated according to the formula [[Summed duration of closed problems]] / [[Number of closed problems]] / 24

The following indicators are not shown directly on the dashboard but are used in calculating formulas:

Priority.