Reactivate escalation engine

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • Escalation engine is replaced with 2011 SLA Engine.

    始める前に

    Role required: admin

    このタスクについて

    ServiceNow Express used the legacy Escalation Engine to process SLAs. If for any reason a customer who has upgraded from ServiceNow Express to ServiceNow Enterprise wants to reactivate the Escalation engine, they can follow the steps below.

    手順

    1. Navigate to sys_properties.list.
    2. Update the property com.snc.sla.run_old_sla_engine to true.
      注:

      ServiceNow recommends using the 2011 SLA Engine.