Disable auto-redirection for all agents to Service Operations Workspace

Verify that the agents aren't automatically redirected to Service Operations Workspace after logging in to the ServiceNow instance.

始める前に

Role required: admin

手順

1. From the All menu, navigate to sys_homepage_destination_rule.list.
2. Select the SOW Landing Page record.
3. Clear the Active check box.
4. Select Update.
5. Clear the browser cache by using the following steps:
   1. Enter <instance-name>.service-now.com/cache.do in the web browser.
   2. Select Clear Cache.

      The browser page is refreshed.

   3. Select Clear All Browser Caches.

      The browser page shows the Unified Cache Cleared message.

      注:

      If the Homepage Destination Rules [sys_homepage_destination_rule] table contains other records that redirect to SOW, use these steps to clear the Active  check box for each record.