Links to records in email notifications

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：3分

    • Adding the ${URI} parameter to an outbound email body or template creates a link to a specific record.

    When a user clicks the word LINK, the instance prompts the user to log in if not already logged in, and then redirects the user to the record specified in the URI.
    図 : 1. Link displayed by ${URI} parameter
    The ${URI} parameter has an extension called the ${URI+} format to specify additional arguments in the email link, such as sysparm terms, in addition to the automatically created URI. For example (whitespace added for improved readability):
    ${URI+&sysparm_scriptlet=current.assigned_to=gs.getUserID()
&sysparm_scriptlet_condition=current.assigned_to.nil()
&sysparm_view=incident_active}
    This example executes the JavaScript:
    current.assigned_to=gs.getUserID()
    when the condition of
    current.assigned_to.nil()

    is satisfied. Additionally, the script sets the view to incident_active.

    Linking to a record in Workspace

    The ${URI} and ${URI_REF} variables don't apply to records in Workspace. To link to a record in Workspace, create a mail script and reference it in your notification. For more information on using mail scripts, see JavaScript in emails.

    The mail script that you create should print a URL to the notification. The URL must have the following format:
    https://<instance_name>/now/workspace/<workspace_name>/record/<table_name>/<sys_id>
    The following example script shows the logic that a mail script must include to create a link to a record in Workspace.
    // Dynamically construct an Agent Workspace URL and insert a link in the notification
  var agentURL = '<a href="' + gs.getProperty('glide.servlet.uri') + '/now/workspace/agent/record/'+ current.getTableName() + '/' + current.sys_id + '">' + current.number + '</a>';
  template.print(agentURL + "<br />");