Link to related records
A notification can link to a related record by specifying a reference field in front of the ${URI} or ${URI_REF} parameters.
Format the related record link as follows:
${<reference field that contains the related record you want to display>.URI}${<reference field that contains the related record you want to display>.URI_REF}
For example:
| Related record to provide link to | Notification record table | Reference field | Samples |
|---|---|---|---|
| Related task record to be approved from an approval notification | Approval [sysapproval_approver] | Approval for [sysapproval] |
|
| Related problem record in an incident notification | Incident | Problem [problem_id] |
|
For example, the following notification template produces the email links in the picture below:
Click here to view Incident: ${URI_REF}
Click here to view Related Problem: ${problem_id.URI_REF}