Enable using your own POP3 server

You can use your own POP3 server to store and receive email for the instance.

始める前に

• Role required: admin
• Email server required: POP3
• Basic email properties: enabled

手順

1. On your POP3 server, create a mailbox for your instance that has a custom email address. For example, create a mailbox for [e-mail].
2. Navigate to System Mailboxes > Administration > Email Accounts.
   The system displays the list of available email accounts.
3. オプション: If you do not want to receive, email sent to the [e-mail] mailbox, locate the record for ServiceNow POP3 and change Active to false.
   An instance can receive email from multiple POP3 accounts at the same time. Leaving the ServiceNow POP3 account active permits the instance to receive email sent to the default email address.
4. Click New.
   The system displays an empty email Account form.
5. Create an email account record for your POP3 server where the Type is POP3.
6. On the form, fill in the fields.

   Field	Description
   Name	Name of the email account.
   Type	Type of mail server.
   Authentication	Type of authentication used for the email account to connect to the email server. You can select one of the following: –- None -- Password OAUTH OAUTH 2.0
   Server	Remote server to which this account connects. To activate a server for an on-premise installation, enter the full address (FQDN) of the node (for example, node.customerdomain).
   User Name	Username or ID to authenticate an email address.
   Password	Password when the Authentication type is Password.
   Connection Security	Type of secure connection. Choose a setting: None No secure protocol is used. STARTTLS Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. 警告: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS.
   Port	Connection TCP port.
   System Address Filter	System address filter to apply to the email account. If left blank, the system uses the default system address filter for inbound or outbound email. For more information, see System address filters.
   Active	Option to activate the email account.
   ServiceNow Configured	Identifier of whether this account is provisioned by ServiceNow. If you create an account, this option is not selected.
   Enable Debug Logging	Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System Logs > Utilities > Node Log File Browser. You can enable this field temporarily to diagnose issues related to receiving or sending email.

7. From Related Links, click Test Connection.
   If the email account is valid, the system returns a success message.

   

例

図 : 1. Receiving email using your own POP3 server