To convert fields that are displayed in milliseconds (such as 'Resolution Time' on the
Incident table) to a duration format (Months/Days/Hours/Seconds), populate the attribute field
on the dictionary with: format=glide_duration.
Now the value is displayed as a duration in lists and can be utilized in the Configure
Calculations functions. This may be useful to illustrate ITIL KPIs such as Mean Time To
Repair.
