User Metrics

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • User Metrics displays the user MFA enrollment trends on ServiceNow.

    User Metrics on the MFA Dashboard are as follows:

    Users enrolled in Multi-factor Authentication (MFA)

    The percentage of users who can perform username-password based login and enrolled in MFA. This metric provides an insight on the adoption of MFA by the users over a period of time.

    Users enrolled in MFA
    注:
    Ideally, the score should gradually increase and should be 100% over a period of time (Refreshed once a day to collect records for a day before).

    Privileged admins without Multi-factor Authentication (MFA)

    Privileged admins not using MFA is a significant risk to platform security. It’s recommended that you get these people using MFA.

    Privileged admins without MFA
    注:
    Privileged admins are the users who have at least one role from the sys_icenter_role_config table. (Refreshed once a day to collect records for a day before).