Service provider reference architecture for Service Integration Management (SIAM)

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

    Attributes of SIAM architecture

    • Customers access SP services on a dedicated or shared portal to the SP shared instance.
    • SPs use ServiceNow shared instances to manage their service delivery.
    図 : 1. SIAM architecture at a glance
    Reference architecture SIAM
    図 : 2. SP reference architecture comparison
    Reference architecture comparison