Enforce device encryption and passcode requirements [New in Security Center 1.3]

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：2分

    • The glide.sg.device_encryption_enabled property enforces the Federal Information Processing Standard (FIPS 140-2) Encryption. Mobile device encryption and passcode ensure that an unauthorized user cannot access the content of a device even if the device is physically obtained.

    When glide.sg.device_encryption_enabled is set to true, the ServiceNow mobile app will check that device encryption and device passcode are enabled.

    More information

    Attribute Description
    Configuration name glide.sg.device_encryption_enabled
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value false
    Category Authentication
    Security risk
    • Severity score: 4.2
    • CVSS score: Medium
    • Security risk details: If encryption or passcode is not enabled, then the user will not be allowed to log into the instance on mobile
    Dependencies and prerequisites None
    Functional impact

    When this property is set to true, the mobile app will verify if device encryption is enabled. If encryption is not enabled, users will not be allowed to log into the current instance on mobile.

    Users are logged out and see the following warning message, suggesting that they set a device pin or encrypt the device and to try to login again.

    You were logged out
You need a passcode in order to use this instance on this device. Go to your device's settings to set one up